Shipping Policy
Shipping Time
Orders received will be processed and sent to delivery courier such as J&T or Poslaju within 1-3 working days.
Delivery time will be depend on delivery courier, estimated time - 3-7 working days (within West Malaysia.

Shipping Coverage
Orders are shipped within Malaysia only. If you wish to purchase our product from oversea, please email us through the contact form or info@sarahskincare.com. We do not ship to P.O. Box address.

Shipping Cost
Currently, we are offering free shipping for all product to West Malaysia (FREESHIPPING) until 31 Dec 2020. Please apply coupon as per instructed in the product page for free shipping option. We may change our shipping policy and shipping cost in the future. The shipping cost will be calculated and displayed on the checkout page before you complete your order.

Cancellation Policy
Unless otherwise specified for particular products, we shall refund your full payment if you decide to cancel your orders within 12 (twelve) hours after your order has been placed and prior to shipment.

Return, Refund & Replacement Policy
Defective Product
We offer a 15-day (fifteen) one to one replacement (from received date) for defective product. Email your intent for a product replacement to info@sarahskincare.com.
Once we review and approve your replacement request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 10 – 15 working days.

Money Back Guarantee
We offer a 7-day (seven) money back guarantee (from received date) for unsatisfied product. Email your intent for refund request and let us know your refund reason to info@sarahskincare.com.
Once we receive your request and confirm your refund request, please ship the product(s) back to us on your own cost and we will process the refund within 30 working days.

Product Return Address
To return your products, please send the whole product(s) back with its original packaging to:
A-3-9, Avelon Tower, Plaza Medan Putra
Jalan Medan Putra 6, Bandar Manjalara,
52200 Kuala Lumpur